ANY QUESTIONS?

Contact us at [email protected] and make sure to include your full name and order number if applicable, so we can expedite your inquiry.

 

CUSTOMER SERVICE HOURS:

Monday to Friday, 10 am to 18 pm (UTC/GMT+08:00). Please allow up to 24 hours for a response.

 

HOW LONG WILL IT TAKE TO GET MY ORDER?

Remour uses the postal service (USPS) by default to send all shipments. Customers can always choose a faster service by paying the excess portion of the shipping cost. There are differences varies by region and by weight, please write to us.

North America

Standard

FREE

7-10 working days

Europe

Standard

FREE after $50

7-15 working days

Australia-New Zealand

Standard

FREE after $50

7-10 working days

Note: All estimated delivery time are not guaranteed, Remour will react to your order as soon as possible.

 

HOW CAN I TRACK MY ORDER?

A tracking number should be sent to you through email once your order has been shipped.

You can simply login your account on Remour and check the status of your order.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Visa, MasterCard, American Express, UnionPay, JCB and Discover) and PayPal.

 

HOW DO I RETURN AN ITEM?

Click here to check our Returns policy.

 

WHAT DO I DO IF MY ITEM IS FAULTY?

Please let us know immediately by click here or send an email to [email protected]

 

CAN I CHANGE OR CANCEL MY ORDER?

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

 

WHAT IF I HAVEN’T RECEIVED A CONFIRMATION EMAIL?

As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact us. 

 

WHAT DOES "FINAL" SALE MEAN?

“Final Sale” means the specified merchandise is not eligible for return.

 

CAN I PLACE AN ORDER WITHOUT REGISTERING?

Yes, of course!

But we think it will make your life easier if you create an account so you can track your orders more easily.

 

IS IT SAFE TO SHOP ON REMOURSTYLE.com?

Absolutely! All of your payment information is kept safe and secure and you can check out with either PayPal or your credit card.